Apple unveiled their new iPhone 13 line on Friday, with pre-order sales opening at 8 a.m. that morning. For over an hour and a half after of the opening, customers were raising concerns about trouble ordering their new iPhone using the Apple Card, with many unable to purchase using their iPhone Upgrade Program.

Though users were able to purchase using other card payment options, this option takes away from some of the main benefits if getting an Apple Card, like 3% cash back and payment plans.

Users took to Twitter to express their frustrations about not being able to order an Apple product despite using an Apple service, eventually making “Apple Card” a trending topic on Twitter that day.

Some dealing with the issue expressed frustration.

Well that process went horribly wrong: my Apple Card kept getting denied, and also my Upgrade Program application, even though I’ve been in it for years. Eventually using a different credit card worked 🤷🏻‍♂️ pic.twitter.com/72EuDsI45L

— Nacho Soto (@NachoSoto) September 17, 2021

Others, however, used humor to cope with the inconvenience.

The amount of horror I felt when my Apple Card kept not working for my Pre-order… glad it’s a global issue and I’m not THAT broke

— Bruce Wayne (@JackDeLucia) September 17, 2021

Ppl waking up at 5AM to order the iPhone 13 only to have the Apple store not process their Apple Card #AppleCard #iPhone13Pro pic.twitter.com/MmGHNHeQwO

— ☝🏼☕️ (@JuanCafecito) September 17, 2021

Apple addressed the issue on their system status page, stating that “some Apple Card customers are not able to make iPhone Upgrade Program purchases.” The company updated the system status page at 12:36 p.m., claiming that the issue was resolved. The problem lasted for over four hours before Apple was able to address it.